Policies
Shipping, returns and exchanges.
These terms cover parts, accessories and apparel orders. Questions before you order? Call or text the parts counter at (916) 784-2500, or use the parts request form.
Shipping and handling
- Shipping and handling charges
- Shipping and handling charges are based on the total price of your order. Oversized or heavy items may have an additional shipping cost, which may not be calculated until the order is being prepared. We will notify you if there is an increase in the shipping charge for your order before billing and shipping.
- Shipment by UPS
- We ship via UPS Ground or US Postal Service in the continental US. Shipments to Alaska and Hawaii, and international orders, will have an additional shipping cost applied.
- Delivery time
- Allow 4–10 business days for delivery of non-backordered items in the continental US. Allow additional time for shipments to Alaska, Hawaii and international orders.
- Consolidated shipments
- Entire orders will be shipped together where possible.
Returns and exchanges
- General
- All returns must be postmarked no later than 30 days from the original customer shipment date. Returns and exchanges must be in new condition and must include all instructions and original packing material. The customer pays all return shipping charges. Include a copy of your packing list with all returns.
- Original shipping and handling charges are not refundable. Returns must be preauthorized by us and are subject to a 15% re-stocking fee. These amounts will be deducted from the original amount billed, and the remaining balance credited to the original credit card.
- Incorrect item
- If you received an incorrect item, no extra charges will be incurred. We will replace incorrect items and pay the additional shipping charge.
- Incorrect size
- No charge for exchange. We will exchange customer orders that do not fit if the customer requests the same item in a different size. The customer pays all shipping charges.
- Customer order error
- Incorrect customer orders can be exchanged for any other item without paying the restocking charge. The customer will pay the additional shipping and handling charge. The replacement item must be at least 75% of the value of the original item.
- Return shipping instructions
- Return via prepaid UPS or US mail. Insure the shipment for the full value of the purchase and use the original packaging. We are not responsible for packages lost during return shipping.
- Return and exchange instructions
- Enclose a copy of your packing list or emailed invoice along with detailed return or exchange instructions, and send exchanges and returns to the dealership.
Orders, backorders and tax
- Placing an order
- Parts and accessories orders are placed through our parts counter, by phone, or with the parts request form on this site. Most major credit cards are accepted, and card purchases are verified for your protection.
- Backorders
- If an item is backordered we will notify you by email. Where a shipment is scheduled more than 30 days after the order date we will notify you by email and give you a cancellation option. Backorders are filled before new orders when the backordered items become available.
- Sales tax
- Sales tax is charged on in-state orders where required by law.
Pricing and product information
- Individual product descriptions are claims of the manufacturer or distributor and are not guaranteed accurate. Prices are subject to change without notice. Mistakenly posted prices or options on this website do not obligate us to those incorrect prices or options. We reserve the right to refuse to sell to anyone for any reason.
